1. Introduction
DALEO Synergy ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.daleosynergy.eu or use our services.
We are based in Slovakia and comply with the General Data Protection Regulation (GDPR) and applicable EU and Slovak data protection laws.
2. Data Controller
DALEO Synergy
Email: business@daleosynergy.eu
Phone: +421 915 793 317
Website: www.daleosynergy.eu
3. Information We Collect
3.1 Information You Provide Directly
We collect information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, company name
- Communication Data: Messages sent through our contact forms
- Newsletter Subscriptions: Email address for newsletter delivery
- Consultation Requests: Business requirements, security needs, project details
3.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- Technical Data: IP address, browser type, operating system, device information
- Usage Data: Pages visited, time spent on pages, links clicked, referring URLs
- Cookies: See our Cookie Policy section below
4. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
- Consent: When you subscribe to our newsletter or submit contact forms
- Legitimate Interest: To improve our services, analyze website usage, and prevent fraud
- Contractual Necessity: To fulfill service agreements and respond to inquiries
- Legal Obligation: To comply with applicable laws and regulations
5. How We Use Your Information
We use the collected information for the following purposes:
- Responding to your inquiries and consultation requests
- Sending newsletters and marketing communications (with your consent)
- Improving our website and services
- Analyzing usage patterns and trends
- Ensuring security and preventing fraud
- Complying with legal obligations
- Maintaining business records
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Hosting providers, email service providers, analytics tools (only as necessary to provide services)
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
All third-party service providers are required to maintain appropriate security measures and process data only as instructed by us.
7. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- EU-U.S. Data Privacy Framework certification
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by the European Commission
8. Data Retention
We retain your personal data only for as long as necessary:
- Contact Inquiries: 3 years from last contact
- Newsletter Subscriptions: Until you unsubscribe
- Service Contracts: Duration of contract + 7 years (for legal compliance)
- Analytics Data: 26 months
9. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time (without affecting lawfulness of prior processing)
To exercise any of these rights, contact us at business@daleosynergy.eu. We will respond within 30 days.
10. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality (cannot be disabled)
- Analytics Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track visits across websites for marketing purposes (with consent)
You can manage cookie preferences through our cookie consent banner or your browser settings. Note that disabling certain cookies may affect website functionality.
11. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit (HTTPS/TLS)
- Encryption of data at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
12. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification (if you are subscribed to our newsletter)
Your continued use of our services after changes indicates acceptance of the updated policy.
14. Complaints to Supervisory Authority
You have the right to lodge a complaint with a supervisory authority if you believe we have not complied with data protection laws.
Slovak Data Protection Authority (Úrad na ochranu osobných údajov):
Hraničná 12
820 07 Bratislava
Slovakia
Website: dataprotection.gov.sk
15. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: business@daleosynergy.eu
Phone: +421 915 793 317
Website: www.daleosynergy.eu